30-day return eligible
For pieces identified as eligible before checkout. Return requests begin within 30 days of delivery and require the piece to be unworn, complete, and in its original condition.
Returns
Clarity before commitment.
Return eligibility is not a line hidden after purchase. It is stated for each piece before it enters your bag.
Eligibility, stated plainly
30-day exchange / store credit
For items where exchange or store credit is the stated option. The exact status remains visible before purchase.
Customized — final sale
For personalisation, made-to-order configurations, and other pieces identified as final sale before you commit.
Start a return
A controlled return journey.
Private Client Concierge confirms the status shown for your exact piece and provides the next secure step.
Start a return request01
Enter order number
02
Confirm your email
03
Select the item
04
Tell us the reason
05
Receive return instructions
06
Track processing and expected refund timing
Before a piece comes back.
A return is assessed once it is safely received. Approved refunds are issued to the original payment method after inspection; timing after issue depends on your financial institution. Do not send jewelry without the secure instructions for your request.