Private Client Service
Service my jewelry.
Care can be a ritual, not a repair. Start an inspection, a service question, or a considered restoration from wherever you are.
How can we help?
The right next step, clearly stated.
A service advisor reviews each request before instructions are issued. Coverage is assessed after the piece is inspected; no repair is carried out without the appropriate approval.
Contact Concierge to beginTo begin a request, have your purchase or order information, a concise description, and clear photographs ready. A secure intake link is provided by Private Client Concierge.
From request to return
A controlled process for a personal piece.
- 01
Identify the piece
- 02
Describe the issue
- 03
Upload photographs
- 04
Provide purchase information
- 05
Review warranty or Care eligibility
- 06
Receive secure shipping instructions
- 07
Obsidian Valley inspects the piece
- 08
Receive a coverage decision or repair estimate
- 09
Approve paid work electronically, if needed
- 10
Your piece is serviced
- 11
Quality control
- 12
Secure return shipping
Repair tracking
Always know where your piece is.
01
Request received
02
Shipping to OV
03
Received
04
Inspection
05
Awaiting approval
06
In service
07
Quality control
08
Return shipping
09
Delivered
Once service tracking is active for your order, each stage is visible in My Obsidian Valley and communicated through your chosen contact method.